data protection
Data Protection
By e-mail: dataprivacy@diodorina.ch
By mail:
DIODORINA AG
Birkenstr. 47
6343 Rotkreuz, Zug
For technical reasons, we have to collect and store certain data when you access our website. We use this data to technically manage our websites.
We collect and store the following data when you access our website:
You can use our websites without cookies. Browsers usually offer a wide range of settings to control the use of cookies. You can also deactivate the storage of cookies or restrict the acceptance of cookies to certain websites. Another option would be to set your browser so that it notifies you as soon as a cookie is sent.
Adobe Analytics stores data about how the website is used, such as:
You can object to the collection of your user data. To do so, please click on the following link: https://www.adobe.com/de/privacy/marketing-cloud.html
We collect and process data solely for purposes defined in advance, which may result from technical necessity, contractual stipulations, or express user requests. Furthermore, we will only use your data if you have given your advance consent for us to do so. Some of our online services, such as our applicant portal, are available only to registered users who have logged in as such. This registration is used to manage your ability to access and use the respective functions. We will request the personal data that is collected and stored when you log in as part of the respective online service.
Have you used one of our contact forms to request information about products and services from DIODORINA? Generally speaking, we use the data you state in the form to process your request. You can also give us your separate consent before sending your contact request if you are also interested in additional information, such as invitations to events, webinars, or product information.
DIODORINA may change the Data Protection Policy at any time if...
Third-party websites
DIODORINA references third-party websites by providing links. Although we select these third parties carefully, we cannot accept any responsibility or liability for the accuracy or completeness of the contents and the data security of third-party websites. Furthermore, DIODORINA’s Data Protection Policy does not apply to linked third-party websites. DIODORINA is not responsible for the Data Protection Policies or content of other websites.
Data Protection Policy
DIODORINA is committed to protecting the privacy rights of everyone whose personal data is processed by DIODORINA. Therefore within this Data Protection Policy we will answer the important questions in relation to the processing of your data in this Policy.
This Policy applies to the websites of DIODORINA and to the websites of all companies affiliated with DIODORINA who are referring to this Policy on their websites. It does not apply to DIODORINA websites referring to their own Data Protection Policy.
Please refer to our Provider Identification for information on the data controller as defined under Data Protection law (for those users from the European Union: Article 4 of the General Data Protection Regulation).
What are my data protection rights?
You have the right:
- to request information about the data DIODORINA has stored on you
- to have DIODORINA correct, delete, block, or transfer your personal data, provided it is legally permissible for us to do so and also from a contractual perspective we are able to do this. We will block any data you ask us to delete if we are required by law to retain it
- to object to the use of your personal data
- to directly contact the competent supervisory authority in the event of a complaint
Whom can I contact at DIODORINA if I have any questions about data protection?
Please feel free to contact our Group Data Protection Officer with your questions about the processing of your personal data and to request information, correction, or deletion.
By mail:
DIODORINA AG
Birkenstr. 47
6343 Rotkreuz, Zug
Switzerland
What data from me does DIODORINA process?
We collect and store the following data when you access our website:
- date and duration of your visit
- the websites you visited
- data identifying the browser and type of operating system you use
- the details of the website you have visited before visiting our website (when available)
In addition, further data is collected using a log file, that is an automatic record of all or selected activities on a computer system. This means that data is automatically stored in log files on our servers every time you access one of our websites and every time you open a file on one of our websites.
Log files record the following data:
- your computer’s IP address
- authentication fields
- date and time of access
- access method
- content of the HTML access
- web server’s status code
- information about the browser being used and your operating system
Does DIODORINA use cookies?
DIODORINA aims to constantly improve its websites and online services. We therefore process information about our websites’ visitors and our marketing campaign participants. To do so, we use various kinds of cookies.
What are cookies?
A cookie allows a web server to store text information (e.g., a unique ID) on your computer. As a rule, cookies are used to identify you the next time you visit our websites. The cookie is either sent from the web server to the browser or is created with client-side scripting (such as JavaScript). The cookie information is stored locally on your computer and is usually valid for a limited period.
Websites with Flash media write user-specific data on your computer and read them again later. These files are called Flash cookies or Local Shared Objects (LSO). They are not managed by the web browser itself, but by its respective Flash Player plug-in. Flash cookies are subject to the same rules as conventional cookies. They can be read only by the website that initiated storage of the Flash cookie. However, the amount of information they can store is much greater.
Can I use DIODORINA websites without cookies?
However, because cookies also control website content, you should expect restrictions in the display of the page or in user navigation if you deactivate this function. Linked websites may use cookies without us being able to inform you about their use first.
What tools does DIODORINA use for analysis and marketing?
When you visit our website, information about its use is automatically collected. This information is important to DIODORINA because it is the only way for us to find out what content on our websites is interesting to you and how we can continue to improve our services for you in the future. To do so, we use the following:
DIODORINA uses the following tools for analysis and marketing:
Adobe Analytics
- pages visited
- objects and links clicked
- information about the time of visits, duration of visits, and repeat visits to the website
Adobe Analytics uses cookies, which are stored anonymously by encrypting your IP address. It is therefore not possible to draw any conclusions regarding your person.
This user data is stored to measure our websites’ performance.
How can I object to the collection of this data?
Microsoft SharePoint
For contact forms on some websites, we may also use forms that collect and store the user’s most recently visited website (“referrer URL”) in addition to the requested personal data.
For what purposes does DIODORINA use my data?
Please see below or consult the terms of use of the respective online services for more information about the storage, processing, and purpose of collecting your data.
DIODORINA collects your data for the following purposes
E-mail marketing
Have you signed up for one of our newsletters or stated your interest in information from DIODORINA in another context (e.g., when filling out a contact form)? If this is the case we are then able to use your e-mail address to send you information (e.g., invitations to events, webinars, or product information) on the basis of your interests. You may object to the use of your data at any time if you are no longer interested in our information. To do so, simply click the “Cancel” link in the respective newsletter.
For users from the European Union, the legal basis for the processing of this data is the declaration of consent given by you within the meaning of Article 6 (1) (a) GDPR.
Contacting you
For users from the European Union, the legal basis for the processing of this data is the declaration of consent given by you within the meaning of Article 6 (1) (a) GDPR.
Provision of goods or services
When you order goods or services from DIODORINA, we use the personal data you provide to us to process your order or deliver the requested goods. We may also use the personal data you provided to carry out the necessary steps prior to concluding the contract, answer your related questions, send shipping and billing information and processing or providing of customer feedback and support.
For users from the European Union, the legal basis for the processing of this data is the performance of a contract or the planned conclusion of a contract within the meaning of Article 6 (1) (a) GDPR.
Customer satisfaction surveys
Have you recently purchased a DIODORINA product or sent in a repair? We are very interested in finding out whether you were satisfied with the service we provided and whether we can do anything differently in the future. We therefore use the contact data shared in this context to contact a group of customers selected at random following our interaction with them. To contact customers, DIODORINA may sometimes use external service providers with whom corresponding data protection agreements are in place.
For users from the European Union, the legal basis for the processing of this data is our legitimate interest within the meaning of Article 6 (1) (f) GDPR. Our legitimate interest is derived from the following purposes of data collection: determining the satisfaction of current DIODORINA customers following the purchase or repair of a DIODORINA product. Since you are already a DIODORINA customer at that time, we presume that you agree to us contacting you to find out whether you are satisfied with us.
Website optimization
We aim to continue making our website better for you. To do so, we use various web analysis tools that provide us with answers to specific questions, such as: Which of our pages have you visited? Which links have you clicked? You can find a list of these tools under “What tools does DIODORINA use for analysis and marketing?”
For users from the European Union, the legal basis for the processing of this data is Article 6 (1) (f) GDPR. Our legitimate interest is derived from the following purposes of data collection: ensuring a smooth connection, ensuring the convenient use of our website and/or application, and the analysis of system security and stability.
Does DIODORINA share my information with others?
DIODORINA reserves the right to share the data you transmit to us with our subsidiaries and specialist retailers (dealers) throughout the world. However, we share it only if doing so is necessary to process your data for its intended purpose.
DIODORINA sometimes uses external service providers for the technical processing of your data. We may transmit and process your data outside the country in which you reside or in one of the countries in which DIODORINA, its subsidiaries, specialist retailers (dealers), or service providers and suppliers operate. Such entities may be based outside the European Economic Area. Contractual obligations to comply with the provisions under data protection law are in place within the company and in our dealings with our specialist retailers (dealers), service providers, and suppliers.
When is my data deleted?
DIODORINA stores the personal data you transmit to us only for as long as they are needed (i.e., to fulfill the purposes for which you have transmitted this data to us, however we will delete it sooner if we are required to do so by law or you request that we delete your data). We will block any data you ask us to delete if we are required by law to retain.
Changes to our Data Protection Policy
- we introduce new products or services
- Internet procedures change
- Internet and IT security technology advances
- new legal requirements enter into force
We therefore reserve the right to change or supplement our Data Protection Policy as and when required. The revised version will be published here and will then apply to future use of our website. You should access the Data Protection Policy regularly to find out about its current status. This does not include a change of purpose in the use of data already stored.
All information contained on our websites has been checked with great care. However, we do not guarantee that the contents of our websites are always accurate, complete, and up-to-date.
DIODORINA references third-party websites by providing links. Although we select these third parties carefully, we cannot accept any responsibility or liability for the accuracy or completeness of the contents and the data security of third-party websites. Furthermore, DIODORINA’s Data Protection Policy does not apply to linked third-party websites. DIODORINA is not responsible for the Data Protection Policies or content of other websites.